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Frequently Asked Questions
Q1Are you a manufacturer?
Yes, we are a factory specialized in manufacturing cargo tricycles, dumper carts, and construction machines.
Q2How can we handle technical problems with the products?
Our engineers will analyze the issue and provide the best solution. If problems occur within the guarantee period, we replace components free of charge. For issues you cannot solve, we have dealers in certain countries to assist.
Q3What is the typical delivery time?
Once a delivery date is promised, we fulfill it strictly. We utilize emergency inventory procedures to ensure an uninterrupted supply for our customers.
Q4Is there a guarantee for your products?
Yes, most of our products come with a one-year guarantee for the main parts.
Q5How is product quality controlled?
Quality is central to our manufacturing. Our strict control system covers raw material inspection, component testing, semi-finished and finished product performance tests, and random inspections before delivery.
Q6Can I customize the motor or battery specifications?
Yes, we accept customization for motor power (e.g., 1300W/1500W) and battery models (e.g., 48-20/48-32) to meet your specific requirements.